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Frequently Asked Questions

What happens if the show is cancelled due to weather or other circumstances?

In the unlikely event of a cancellation, all ticket holders will be contacted at the phone or e-mail addressed associated with their ticket purchase. In addition, other forms of media maybe used to contact ticket holders, including social media and radio. Tickets to cancelled events will be automatically refunded to the credit card used to purchase. Other forms of payment can be refunded in person at the point of purchase. For more information visit our website or call the box office 854.764.1441.

When should I arrive for the show?

Please arrive 45 minutes ahead of the performance. Our lobby opens one hour in advance of the performance time.

How do I find out the length of the performance, and if there’s an intermission?

You may ask an usher when you arrive. Due to the wide array of programming, all times and intermissions are subject to change at the discretion of artist management.

I lost an item on a recent trip to the Playhouse. Is there a lost and found I can contact to retrieve the missing article?

Yes, please call Guest Services at 954.468.3285.

What if I arrive after the performance starts?

Once the performance begins, our ushers may be required to hold all latecomers outside the theater until instructed by the artist management to begin late seating.

What is the dress code for attending an event?

We have no set dress code policy, yet we reserve the right to deny entry for inappropriate dress.

When do the buildings open?

Our lobby opens one hour prior to show time.

Where are the restrooms?

Restrooms are located in the gallery as well as one accessibility restroom in the East Lobby.

Are food and beverages allowed into the theater?

Policy varies by show, please ask an usher or call 854.764.1441.

Are photography and/or recording devices allowed?

All audio, visual, and recording devices are strictly prohibited. Artist management reserves the right to permit photography with non-professional cameras and/or mobile phones. When possible, the camera policy will be communicated to ticket holders in advance or you may ask an usher upon arrival.

Is standing allowed?

Although some performances encourage standing, traditionally audiences are seated during a performance.

Is smoking allowed?

Smoking is not allowed inside the building. There are designated smoking areas outside.

What is your policy on electronic cigarettes?

Please use electronic cigarettes in designated smoking areas only.

Can show merchandise be purchased?

The sale of show merchandise varies depending on the event. Check the lobby for availability.

If I have to leave the hall, can I watch the show from the lobby?

The lobbies have a monitor displaying live feed from the show.

How do I find out about jobs, internships or volunteer positions at the Parker Playhouse?

For jobs openings, please go to the Broward Center for Performing Arts Website. For internship or volunteer opportunities, please e-mail [email protected]

How do I become a member of the Parker Playhouse?

Membership opportunities are offered through the Broward Center for the Performing Arts. To view all of our membership options, click here.

Can my school or community group perform at the Playhouse?

For all rental information, please e-mail [email protected]

I want to receive information on upcoming performances. How can I be added to the mailing list?

To be added to the mailing list or to receive e-Calendar newsletters, click here.

PARKING

Where do I park and how much does parking cost?

Complimentary self parking is available on site. We also offer valet service for most performances for an additional fee.

Is there a drop-off area in front of the venues?

There is a drop-off area near the valet area at the front of the venue.

Do you have valet parking, and how much do they charge to park my car?

Valet services are available for most performances at $10 per vehicle. Preferred valet availability is limited and costs $15 per vehicle.

TICKETING

How far in advance can I buy tickets?

The date tickets go on sale varies from show to show. Typically, tickets for a performance go on sale about 3 months before the scheduled performance date. You can be among the first to know about tickets and special promotions by signing up for our e-Calendar newsletter, click here.

Are the seats that are available by phone the same that are available online?

Yes, the availability of seats is the same on the phone, online and at the box office.

If I get your e-mails, am I a member?

If you are receiving our e-mails, you are a subscriber. Members receive even more benefits and privileges which can be viewed here.

Why am I being charged fees?

All ticket purchases include fees that pay for order processing and any applicable taxes. A reduced per ticket fee is available by visiting the Broward Center’s AutoNation Box Office or the Playhouse Box Office.

When will I receive my tickets?

Tickets purchased at least 14 days prior to an event are mailed out to the address you provide at the time of your order unless you request box office (Will Call) pickup. Tickets ordered less than 14 days prior to the event will automatically be held at the Playhouse Box Office (Will Call) for you.

The tickets I purchased have not arrived in the mail as I requested. What do I do?

If you believe your tickets were mailed and you did not receive them, please call Ticketmaster customer service at 800.653.8000. We will be happy to arrange a lost ticket voucher for you. To pick up your voucher, present a valid ID or the credit card used to purchase the tickets at the box office window 1½ hours prior to show time.

Can I exchange my tickets or get a refund if I have a schedule conflict?

Tickets are non-refundable. All sales are final.

What if I lose my ticket?

Call Ticketmaster customer service at 800.653.8000 or visit the box office in person. We will be happy to arrange a lost ticket voucher for you. To pick up your voucher, present a valid ID or the credit card used to purchase the ticket an 1½ hour prior to show time.

What if I forgot my tickets at home?

Present a valid ID or the credit card used to purchase the tickets at the box office (Will Call) window and we will issue you a replacement.

What forms of payment do you accept?

We accept cash, American Express, Discover, MasterCard, and Visa.

The seats for my party are not numbered consecutively. Is my party seated together?

Yes, your party is seated together. Facing the stage, all even-numbered seats are located to the right-hand side and all odd-numbered seats are located to the left-hand side.

What do I need to bring to pick up my tickets at the box office?

Present a valid ID.

How can I purchase tickets and have someone else pick them up?

All tickets purchased with a credit card are associated with the name on the credit card. If you need to leave tickets under a different name, visit the box office and leave the tickets in a sealed envelope clearly labeled with the name of the person who will be picking up the tickets. Management is not responsible for lost or mislabeled tickets.

Is there a ticket limit and if so, how can I purchase more than the limit?

We normally allow up to nine tickets to be purchased by phone or online, but you may be eligible for a group discount if more are needed. Visit our Group Sales page for more info.

Is there a group rate?

Yes, we offer a group discount for parties of ten or more on many of our shows! Upon completing our Group Sales Online Request Form, our group sales representative will contact you back within 2 business days with information on a group rate.

Do I get to choose what seats I want online?

An interactive seat map is available online at the time of purchase that allows you to choose specific seat locations or you may chose “best available.” Seating locations are subject to availability.

What is your policy on tickets sold through unauthorized brokers?

Consumer Warning: Tickets obtained from sources other than the official sites of the Broward Center, Parker Playhouse, affiliated venues or Ticketmaster (our only authorized ticketing service) may be lost, stolen or counterfeit and may not be honored. Know who you are buying from when you purchase tickets. We CANNOT PROVIDE REFUNDS OR CUSTOMER SERVICE for tickets purchased from unauthorized sites, brokers or secondary ticket sellers.

When is the box office open?

The box office is open 12:00 p.m. to 5:00 p.m. Tuesday through Saturday, or one and half hours prior to the advertised show time.

ACCESSIBILITY

I am in a wheelchair or have difficulty with steps. Where will my seats be located?

The Playhouse is compliant with ADA rules and regulations. We have seating areas that will accommodate your needs and allow you to enjoy our performance. To reserve accessible seats in these areas, look for the Request Accessible Tickets button on the event purchase page or contact our Box Office at 954.764.1441. You will find accessible seats in row O, seats 6 through 36. You’ll be able to access this row without encountering stairs.

Does the theater offer ASL, audio-described or transliterated performances?

Not at this time.

Is there a TTD/TTY number to purchase tickets?

Yes, call Ticketmaster TTD/TTY at 800.359.2525.

Does the venue have an elevator?

No, however, there is a wheelchair lift that can be used to access the lower gallery area.

Is there Assisted Listening Devices available?

Yes, we offer Assisted Listening Devices, in limited number based upon availability. Visit the box office upon arrival for more information.

How soon before the performance should I purchase accessible seating?

It is best to purchase accessible seating in advance. Seating is subject to availability.

CHILDREN

What is your child policy? Is there an age limit for children attending a performance?

Everyone attending the show must have a ticket. Lap tickets are available for some performances. Age limits vary from show to show. If a show has an age restriction, you will be notified at the time of purchase.

Does the Playhouse have baby-changing stations?

Yes, the Playhouse has baby-changing stations in limited number.

Does the Playhouse have booster seats?

No. However special arrangements can be made by request. Contact 954.468.3285.

Can I bring a stroller?

Strollers must be checked in the lobby area before entering the audience chambers.

Are there age restrictions for any of the shows?

If a show has an age restriction, you will be notified at the time of purchase.

Does the Playhouse have babysitting services?

Currently, the Playhouse does not provide babysitting services.

Is there a child discount for tickets?

Some performances do offer child discount tickets. If available, child ticket prices will be visible at time of purchase.

Do you have any educational material or a parent’s guide for shows?

We offer study guides for select Smart Stage Matinee and Family Fun performances. Click here for more information.