Frequently Asked Questions

In the unlikely event of a cancellation, all ticket holders will be contacted at the phone or e-mail addressed associated with their ticket purchase. In addition, other forms of media maybe used to contact ticket holders, including social media and radio. Tickets to cancelled events will be automatically refunded to the credit card used to purchase. Other forms of payment can be refunded in person at the point of purchase. For more information visit our website or call the box office 854.764.1441.

Please arrive 45 minutes ahead of the performance. Our lobby opens one hour in advance of the performance time.

You may ask an usher when you arrive. Due to the wide array of programming, all times and intermissions are subject to change at the discretion of artist management.

Yes, please call Guest Services at 954.522.5334.

Once the performance begins, our ushers may be required to hold all latecomers outside the theater until instructed by the artist management to begin late seating.

We have no set dress code policy, yet we reserve the right to deny entry for inappropriate dress.

One hour prior to show time.

Restrooms are located in the gallery as well as one accessibility restroom in the East Lobby.

All audio, visual, and recording devices are strictly prohibited. Artist management reserves the right to permit photography with non-professional cameras and/or mobile phones. When possible, the camera policy will be communicated to ticket holders in advance or you may ask an usher upon arrival.

Although some performances encourage standing, traditionally audiences are seated during a performance.

Smoking is not allowed inside the building. There are designated smoking areas outside.

Please use electronic cigarettes in designated smoking areas only.

The sale of show merchandise varies depending on the event. Check the lobby for availability.

The lobbies have a monitor displaying live feed from the show.

For jobs openings, please go to the Broward Center for Performing Arts Website. For internship or volunteer opportunities, please e-mail volunteer@browardcenter.org.

Membership opportunities are offered through the Broward Center for the Performing Arts. To view all of our membership options, click here.

For all rental information, please e-mail parkerrentals@browardcenter.org.

To be added to the mailing list or to receive e-Calendar newsletters, click here.

No outside food and drink is allowed including bottled water.

Complimentary self parking is available on site. We also offer valet service for most performances for an additional fee.

A parking attendant will direct you to the drop-off area.

Valet services are available for most performances. View parking rates.

The date tickets go on sale varies from show to show. Typically, tickets for a performance go on sale about 3 months before the scheduled performance date. You can be among the first to know about tickets and special promotions by signing up for our e-Calendar newsletter, click here.

Yes, the availability of seats is the same on the phone, online and at the box office.

If you are receiving our e-mails, you are in-the-know about the amazing concerts and events appearing at The Parker. Members receive even more benefits and privileges which can be viewed here.

All ticket purchases include fees that pay for order processing and any applicable taxes. Fees are attached to all box office, online and phone orders. Fees subject to change at anytime without notice. 

Tickets purchased at least 14 days prior to an event are mailed out to the address you provide at the time of your order unless you request box office (Will Call) pickup. Tickets ordered less than 14 days prior to the event will automatically be held at the Playhouse Box Office (Will Call) for you.

If you believe your tickets were mailed and you did not receive them, please call Ticketmaster customer service at 800.653.8000. We will be happy to arrange a lost ticket voucher for you. To pick up your voucher, present a valid ID or the credit card used to purchase the tickets at the box office window 1½ hours prior to show time.

Tickets are non-refundable. All sales are final.

Call Ticketmaster customer service at 800.653.8000 or visit the box office in person. We will be happy to arrange a lost ticket voucher for you. To pick up your voucher, present a valid ID or the credit card used to purchase the ticket an 1½ hour prior to show time.

Present a valid ID or the credit card used to purchase the tickets at the box office (Will Call) window and we will issue you a replacement.

We accept American Express, Discover, MasterCard, and Visa, including smartphone payment apps Google Pay and Apple Pay.

Yes, your party is seated together. Facing the stage, all even-numbered seats are located to the right-hand side and all odd-numbered seats are located to the left-hand side.

Present a valid ID and if possible your Ticketmaster account ID number.

All tickets purchased with a credit card are associated with the name on the credit card. If you need to leave tickets under a different name, please trasnfer them via Ticketmaster's Account Manager. Management is not responsible for lost or mislabeled tickets.

The Broward Center allows up to nine tickets for any single performance to be purchased per day at our box office windows, on the phone or online, but you may be eligible for a group discount if more are needed. Please click here to fill out our group sales online request form.

Yes, we offer a group discount for parties of ten or more on many of our shows! Upon completing our Group Sales Online Request Form, our group sales representative will contact you back within 2 business days with information on a group rate.

An interactive seat map is available online at the time of purchase that allows you to choose specific seat locations or you may chose “best available.” Seating locations are subject to availability.

Consumer Warning: Tickets obtained from sources other than the official sites of the Broward Center, The Parker, affiliated venues or Ticketmaster (our only authorized ticketing service) may be lost, stolen or counterfeit and may not be honored. Know who you are buying from when you purchase tickets. We CANNOT PROVIDE REFUNDS OR CUSTOMER SERVICE for tickets purchased from unauthorized sites, brokers or secondary ticket sellers.

The Playhouse is compliant with ADA rules and regulations. We have seating areas that will accommodate your needs and allow you to enjoy our performance. To reserve accessible seats in these areas, look for the Request Accessible Tickets button on the event purchase page or contact our Box Office at 954.764.1441. You will find accessible seats in row O, seats 6 through 36. You’ll be able to access this row without encountering stairs.

Not at this time.

No, however, there is a wheelchair lift that can be used to access the lower gallery area.

Yes, we offer Assisted Listening Devices, in limited number based upon availability. Visit the box office upon arrival for more information.

It is best to purchase accessible seating in advance. Seating is subject to availability.

Everyone attending the show must have a ticket. Lap tickets are available for some performances. Age limits vary from show to show. If a show has an age restriction, you will be notified at the time of purchase.

Yes, baby-changing stations are available.

No. However special arrangements can be made by request. Contact 954.468.3285.

Strollers must be checked in the lobby area before entering the audience chambers.

If a show has an age restriction, you will be notified at the time of purchase.

Some performances do offer child discount tickets. If available, child ticket prices will be visible at time of purchase.

We offer study guides for select Smart Stage Matinee and Family Fun performances. Click here for more information.