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Frequently Asked Questions


What happens if the show is cancelled due to weather or other circumstances?

In the unlikely event of a cancellation, all ticket holders will be contacted at the phone or e-mail addressed associated with their ticket purchase. In addition, other forms of media maybe used to contact ticket holders, including social media and radio. Tickets to cancelled events will be automatically refunded to the credit card used to purchase. Other forms of payment can be refunded in person at the point of purchase. For more information visit our website or call the box office 854.764.1441.

When should I arrive for the show?

Please arrive 45 minutes ahead of the performance. Our lobby opens one hour in advance of the performance time.

How do I find out the length of the performance, and if there’s an intermission?

You may ask an usher when you arrive. Due to the wide array of programming, all times and intermissions are subject to change at the discretion of artist management.

I lost an item on a recent trip to The Parker. Is there a lost and found I can contact to retrieve the missing article?

Yes, please call Guest Services at 954.522.5334.

What if I arrive after the performance starts?

Once the performance begins, our ushers may be required to hold all latecomers outside the theater until instructed by the artist management to begin late seating.

What is the dress code for attending an event?

We have no set dress code policy, yet we reserve the right to deny entry for inappropriate dress.

When does the venue open?

One hour prior to show time.

Where are the restrooms?

Restrooms are located in the gallery as well as one accessibility restroom in the East Lobby.

Are photography and/or recording devices allowed?

All audio, visual, and recording devices are strictly prohibited. Artist management reserves the right to permit photography with non-professional cameras and/or mobile phones. When possible, the camera policy will be communicated to ticket holders in advance or you may ask an usher upon arrival.

Is standing allowed?

Although some performances encourage standing, traditionally audiences are seated during a performance.

Is smoking allowed?

Smoking is not allowed inside the building. There are designated smoking areas outside.

What is your policy on electronic cigarettes?

Please use electronic cigarettes in designated smoking areas only.

Can show merchandise be purchased?

The sale of show merchandise varies depending on the event. Check the lobby for availability.

If I have to leave the hall, can I watch the show from the lobby?

The lobbies have a monitor displaying live feed from the show.

How do I find out about jobs, internships or volunteer positions at the The Parker?

For jobs openings, please go to the Broward Center for Performing Arts Website. For internship or volunteer opportunities, please e-mail

How do I become a member of the The Parker?

Membership opportunities are offered through the Broward Center for the Performing Arts. To view all of our membership options, click here.

Can my school or community group perform at The Parker?

For all rental information, please e-mail

I want to receive information on upcoming performances. How can I be added to the mailing list?

To be added to the mailing list or to receive e-Calendar newsletters, click here.

Is outside food and drink allowed to bring in?

No outside food and drink is allowed including bottled water.


Where do I park and how much does parking cost?

Complimentary self parking is available on site. We also offer valet service for most performances for an additional fee.

Is there a drop-off area in front of the venue?

A parking attendant will direct you to the drop-off area.

Do you have valet parking, and how much do they charge to park my car?

Valet services are available for most performances. View parking rates.


How far in advance can I buy tickets?

The date tickets go on sale varies from show to show. You can be among the first to know about tickets and special promotions by signing up for our e-Calendar newsletter, click here. To receive tickets before public on-sale dates for select shows, become an Entourage member. For more information about how to become a member of the Broward Center and to view all of our membership options, click here.

What subscriptions are available?

Get the best seats in the house year after year. With your ticket price locked in and your seats guaranteed, you won’t want to miss this amazing opportunity. For more information on our Subscriptions and Series click here.

Are the same seats available by phone and online?

Yes, the availability of seats on is the same on the phone or in-person at the box office.

If I ordered tickets directly through the promoter/show, would you have a record of the purchase?

You will need to contact the partner organization from which you purchased your tickets.

If I get your e-mails, am I a member?

If you are receiving our e-mails, you are in-the-know about the amazing concerts and events appearing at The Parker. Entourage members receive even more benefits and privileges that can be viewed here.


Why am I being charged fees?

All ticket purchases include fees that pay for order processing and any applicable taxes. Fees are attached to all box office, online and phone orders. and in person orders incur the same fees. Phone orders incur additional fees. Fees subject to change at any time without notice.

When will I receive my tickets?

Tickets purchased through The Parker, the Broward Center and affiliated venues in person or by phone are available by text or by signing into Broward Center Account Manager. Tickets purchased through are available by signing into your Ticketmaster account on the Ticketmaster app or website.


Can I exchange my tickets or get a refund if I have a schedule conflict?

Tickets are non-refundable. All sales are final.

If I didn't like the show, can I get a refund?

Tickets are non-refundable. All sales final.

What forms of payment do you accept?

We accept American Express, Discover, MasterCard, and Visa, including smartphone payment apps Google Pay and Apple Pay.

The seats for my party are not numbered consecutively. Is my party seated together?

Yes, your party is seated together. Facing the stage, all even-numbered seats are located to the right-hand side and all odd-numbered seats are located to the left-hand side.

What do I need to bring to pick up Will Call tickets at the box office?

Present a valid ID to retrieve your tickets at the box office.

Is there a ticket limit and if so, how can I purchase more than the limit?

Ticket limits may vary by event. Orders of 10 or more may be eligible for a group discount. Please click here to fill out our group sales online request form.


How can I purchase tickets and give them to someone else?

All tickets purchased with a credit card are associated with the name on the credit card. Tickets purchased in person at The Parker, the Broward Center and affiliated venues or by phone through the Broward Center Customer Care Center can be transferred by signing into your Broward Center Account Manager. Tickets purchased through Ticketmaster can be transferred by signing into your account or Ticketmaster App.

Is there a group rate?

Yes, we offer a group discount for parties of ten or more on many of our shows! Upon completing our Group Sales Online Request Form, our group sales representative will contact you back within 2 business days with information on a group rate.

Do I get to choose what seats I want online?

An interactive seat map is available online at the time of purchase that allows you to choose specific seat locations or you may chose “best available.” Seating locations are subject to availability.

When is the box office open?

The Parker Box Office is open 2 hours prior to ticketed performances.

What is the alternative options to access tickets if I do not have a smart phone?

Please visit The Parker Box Office on the day of the event. Have a valid ID for the name on the account and a $5.00 ticket print fee will be applied per order.

How do I access my digital ticket?

Your phone is your ticket. Locate your tickets in your account before you arrive at the venue. Save tickets in your smartphone’s wallet for worry-free, contactless scanning at the venue. When you go mobile, your tickets will not be emailed to you or available for print.


What is your policy on tickets sold through unauthorized brokers?

Consumer Warning: Tickets obtained from sources other than the official sites of the Broward Center, The Parker, affiliated venues or Ticketmaster (our only authorized ticketing service) may be lost, stolen or counterfeit and may not be honored. Know who you are buying from when you purchase tickets. We CANNOT PROVIDE REFUNDS OR CUSTOMER SERVICE for tickets purchased from unauthorized sites, brokers or secondary ticket sellers.


I am in a wheelchair or have difficulty with steps. Where will my seats be located?

The Playhouse is compliant with ADA rules and regulations. We have seating areas that will accommodate your needs and allow you to enjoy our performance. To reserve accessible seats in these areas, look for the Request Accessible Tickets button on the event purchase page or contact our Box Office at 954.764.1441. You will find accessible seats in row O, seats 6 through 36. You’ll be able to access this row without encountering stairs.

Does the theater offer ASL, audio-described or transliterated performances?

Not at this time.

Does the venue have an elevator?

No, however, there is a wheelchair lift that can be used to access the lower gallery area.

Is there Assisted Listening Devices available?

Yes, we offer Assisted Listening Devices, in limited number based upon availability. Visit the box office upon arrival for more information.

How soon before the performance should I purchase accessible seating?

It is best to purchase accessible seating in advance. Seating is subject to availability.


What is your child policy? Is there an age limit for children attending a performance?

Everyone attending the show must have a ticket. Lap tickets are available for some performances. Age limits vary from show to show. If a show has an age restriction, you will be notified at the time of purchase.

Do you have baby-changing stations?

Yes, baby-changing stations are available.

Are booster seats available?

No. However special arrangements can be made by request. Contact 954.468.3285.

Can I bring a stroller?

Strollers must be checked in the lobby area before entering the audience chambers.

Are there age restrictions for any of the shows?

If a show has an age restriction, you will be notified at the time of purchase.

Is there a child discount for tickets?

Some performances do offer child discount tickets. If available, child ticket prices will be visible at time of purchase.

Do you have any educational material or a parent’s guide for shows?

We offer study guides for select Smart Stage Matinee and Family Fun performances. Click here for more information.