Frequently Asked Questions

In the unlikely event of a cancellation, all ticket holders will be contacted at the phone or e-mail addressed associated with their ticket purchase. In addition, other forms of media maybe used to contact ticket holders, including social media and radio. Tickets to cancelled events will be automatically refunded to the credit card used to purchase. Other forms of payment can be refunded in-person at the point of purchase. For more information visit our website or call the box office 954.462.0222 option 1 for Ticketing Services Call Center or email Boxoffice@BrowardCenter.org.

Our lobby doors open one hour in advance of the performance time. We encourage guests to arrive early, allowing sufficient time to park and enjoy a pre-show experience. We invite you to visit our concessions or try The Haller Lounge or The Place to Be.

Due to the wide array of programming, all times and intermissions are subject to change at the discretion of artist management. Please ask an usher when you arrive at the theater for length of show and intermission details.

Please submit a contact us form to inquire about or report a lost item and select "lost & found".

Once the performance begins, our ushers may be required to hold all latecomers outside the theater. Latecomers will be seated at the discression of artist management. Due to the wide array of programming, hold times will vary.

We have no set dress code policy. Please note all of our facilities are air conditioned. Please plan accordingly.

One hour prior to show time.

Restrooms at The Parker are located at either side of the main lobby. Family restrooms are located at the far end of each of the East and West lobbies.

For performances, our Food & Beverage offerings include beer, wine, champagne, cocktails, soda, water and a variety of light snacks. 
For detailed food and beverage information and dining options, please click here. 

No outside food and drink is allowed.

All audio, visual, and recording devices are prohibited. Artist management reserves the right to permit photography with non-professional cameras and/or mobile phones. When possible, the camera policy will be communicated to ticket holders in advance or you may ask an usher upon arrival.

Although some performances encourage standing, traditionally audiences are seated during a performance.

Smoking and vaping are not allowed inside the building. There are designated smoking areas outside.

The sale of show merchandise varies depending on the event. Check the lobby for availability.

The lobby has several monitors displaying live feed for select shows.

We are an affiliated venue of the Broward Center for the Performing Arts. For jobs openings, please click here. For internship information, click here. For volunteer opportunities, please click here.

Membership opportunties are offered through the Broward Center for the Performing Arts and offer an array of benefits. Membership programs start at $150 per year. To see various membership prograams and levels, please click here.

Yes. Spaces are available for school and community groups to rent for  performances. For all rental information, please fill out our venue rental inquiry form.

Receiving our e-ecalendar puts you in-the-know about the amazing concerts and events appearing at the Broward Center for the Performing Arts and our affiliated venues. To sign up for the e-calendar, click here.  For information about the benefits of becoming an Entourage member, click here.

Tours of The Parker are unavailable.

Complimentary self parking is available at Holiday Park in the lot adjacent to The Parker. We also offer valet service for most performances for $25.00 per vehicle.

Rideshare and drop-off is located at street area directly in front of The Parker.

Valet is available starting 1.5 hours prior to performance with some exceptions.

The Parker Box Office is open 2 hours prior to ticketed performances.

We accept American Express, Discover, MasterCard, and Visa, including smartphone payment apps Google Pay and Apple Pay.

Tickets purchased through the Broward Center, The Parker, and affiliated venues in person or by phone are available by text or by signing into Broward Center Account Manager. Tickets purchased through Ticketmaster.com are available by signing into your Ticketmaster account on the Ticketmaster app or website.

The date tickets go on sale varies from show to show. You can be among the first to know about tickets and special promotions by signing up for our e-Calendar newsletter, click here. To receive tickets before public on-sale dates for select shows, become an Entourage member. For more information about how to become a member of the Broward Center and to view all of our membership options, click here.

Get the best seats in the house year after year. With your ticket price locked in and your seats guaranteed, you won’t want to miss this amazing opportunity. For more information on our Subscriptions and Series click here.

Yes, the availability of seats on Ticketmaster.com is the same on the phone or in-person at the box office.

You will need to contact the partner organization from which you purchased your tickets.

If you are receiving our e-mails, you are in-the-know about the amazing concerts and events appearing at The Parker. Entourage members receive even more benefits and privileges that can be viewed here.

All ticket purchases include fees that pay for order processing and any applicable taxes. Fees are attached to all box office, online and phone orders. Ticketmaster.com and in person orders incur the same fees. Phone orders incur additional fees. Fees subject to change at any time without notice.

Tickets are non-refundable. All sales are final.

Tickets are non-refundable. All sales final.

Yes, your party is seated together. Facing the stage, all even-numbered seats are located to the right-hand side and all odd-numbered seats are located to the left-hand side.

Present a valid ID to retrieve your tickets at the box office.

Ticket limits may vary by event. Orders of 10 or more may be eligible for a group discount. Please click here to fill out our group sales online request form.

All tickets purchased with a credit card are associated with the name on the credit card. Tickets purchased in person at The Parker, the Broward Center and affiliated venues or by phone through the Broward Center Customer Care Center can be transferred by signing into your Broward Center Account Manager. Tickets purchased through Ticketmaster can be transferred by signing into your Ticketmaster.com account or Ticketmaster App.

Yes, we offer a group discount for parties of ten or more on many of our shows! Upon completing our Group Sales Online Request Form, our group sales representative will contact you back within 2 business days with information on a group rate.

An interactive seat map is available online at the time of purchase that allows you to choose specific seat locations or you may chose “best available.” Seating locations are subject to availability.

The Parker Box Office is open 2 hours prior to ticketed performances.

Please visit The Parker Box Office on the day of the event. Have a valid ID for the name on the account and a $5.00 ticket print fee will be applied per order.

Your phone is your ticket. Locate your tickets in your account before you arrive at the venue. Save tickets in your smartphone’s wallet for worry-free, contactless scanning at the venue. When you go mobile, your tickets will not be emailed to you or available for print.

• Ticketmaster.com Orders – Download the App to See Your Tickets
• Box Office Orders – Log In Here to See Your Tickets

Consumer Warning: Tickets obtained from sources other than the official sites of the Broward Center, The Parker, affiliated venues or Ticketmaster (our only authorized ticketing service) may be lost, stolen or counterfeit and may not be honored. Know who you are buying from when you purchase tickets. We CANNOT PROVIDE REFUNDS OR CUSTOMER SERVICE for tickets purchased from unauthorized sites, brokers or secondary ticket sellers.

The Playhouse is compliant with ADA rules and regulations. We have seating areas that will accommodate your needs and allow you to enjoy our performance. To reserve accessible seats in these areas, look for the Request Accessible Tickets button on the event purchase page or contact our Box Office at 954.764.1441. You will find accessible seats in row O, seats 6 through 36. You’ll be able to access this row without encountering stairs.

Not at this time.

No, however, there is a wheelchair lift that can be used to access the lower gallery area.

Yes, we offer Assisted Listening Devices, in limited number based upon availability. Visit the box office upon arrival for more information.

It is best to purchase accessible seating in advance. Seating is subject to availability.

Everyone attending the show must have a ticket. Lap tickets are available for some performances. Age limits vary from show to show. If a show has an age restriction, you will be notified at the time of purchase.

Yes, baby-changing stations are available.

No. However special arrangements can be made by request. Contact 954.468.3285.

Strollers must be checked in the lobby area before entering the audience chambers.

If a show has an age restriction, you will be notified at the time of purchase.

Some performances do offer child discount tickets. If available, child ticket prices will be visible at time of purchase.

We offer study guides for select Smart Stage Matinee and Family Fun performances. Click here for more information.